Payment Policy

This Payment Policy outlines the payment terms, billing procedures, and financial responsibilities applicable to services provided by Logix Contact.

Introduction

At Logix Contact, we strive to maintain transparent and professional financial practices with all clients. This Payment Policy explains how payments are processed, accepted, and managed for our digital transformation, technology, marketing, and consulting services.

By engaging our services, clients agree to comply with the payment terms outlined in this policy and any project-specific agreements, proposals, or contracts.

Payment Terms

Payment requirements may vary depending on the nature, scope, and duration of the project.

All fees, payment schedules, milestones, and billing arrangements will be communicated and agreed upon before project commencement.

Clients are responsible for ensuring payments are made according to the agreed schedule to avoid project delays or service interruptions.

Accepted Payment Methods

Logix Contact may accept payments through approved methods including:

  • Bank transfers

  • Online payment gateways

  • Debit cards

  • Credit cards

  • International wire transfers

  • Other mutually agreed payment methods

Payment instructions will be provided within invoices, contracts, or official communication channels.

Project-Based Services

For one-time projects such as website development, mobile app development, branding, software solutions, or consulting engagements, payment structures may include:

  • Advance payment before project initiation

  • Milestone-based payments

  • Final payment upon project completion

  • Custom payment schedules agreed between both parties

Project deliverables may be paused or withheld until outstanding payments are received.

Monthly Retainer Services

For recurring services such as:

  • Digital marketing

  • SEO services

  • Social media management

  • Content marketing

  • Website maintenance

  • Technical support

Clients may be billed on a monthly basis according to the agreed service plan.

Retainer fees are generally payable in advance unless otherwise specified in the service agreement.

Invoices & Billing

Invoices will be issued electronically and delivered through approved communication channels.

Invoices may include:

  • Service descriptions

  • Billing period

  • Applicable taxes and charges

  • Due dates

  • Payment instructions

Clients are responsible for reviewing invoices promptly and notifying Logix Contact of any discrepancies within a reasonable period.

Late Payments

Timely payments help ensure uninterrupted service delivery.

If payment is not received by the due date:

  • Project activities may be temporarily suspended

  • Scheduled deliverables may be delayed

  • Access to certain services may be restricted

  • Additional administrative actions may be required to recover outstanding balances

Logix Contact reserves the right to pursue recovery of overdue payments through lawful means where necessary.

Cancellations & Refunds

Due to the nature of digital services, completed work, delivered milestones, consultations, and approved deliverables are generally non-refundable.

Refund eligibility, where applicable, will be assessed based on:

  • Project status

  • Services already rendered

  • Contractual obligations

  • Mutual agreements between both parties

Any approved refunds will be processed using the original payment method whenever reasonably possible.

Specific refund terms outlined in project agreements will take precedence over this policy.

Taxes & Additional Charges

Clients are responsible for any applicable taxes, duties, transaction fees, banking charges, or governmental levies associated with their payments unless otherwise stated in writing.

Any additional charges required by financial institutions or payment providers may be borne by the client.

Disputed Payments

If a client believes an invoice contains an error or discrepancy, they should contact Logix Contact as soon as possible.

Both parties agree to work in good faith to resolve payment-related concerns promptly and professionally.

Disputes do not automatically exempt clients from paying undisputed portions of an invoice.

Policy Updates

Logix Contact reserves the right to modify or update this Payment Policy at any time to reflect changes in business practices, service offerings, legal requirements, or operational processes.

Updated versions will be published on this page along with the revised "Last Updated" date.

Continued engagement with our services following any updates constitutes acceptance of the revised policy.

Contact Information

If you have questions regarding payments, invoices, billing procedures, or this Payment Policy, please contact us:

Logix Contact

  • Email: info@logixcontact.com

  • Phone: +971 4 235 0843

  • Address: Suite 26, Street 19, Al Quoz 1, Dubai, United Arab Emirates

Our team will make reasonable efforts to respond to payment-related inquiries in a timely and professional manner.